V-Support for Support Center Plus

Support made Easier

V-Support is a powerful Outlook add-in for Support Center Plus. The add-in is designed to simplify the process of creating requests directly from an employee's Outlook inbox and straight into Support Center Plus. Once an employee has created the request, he can manage, update and close it – directly from Outlook.
Support Rep. can activate the product on multiple devices such as workstation, laptop and tablet.

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What Client’s Say

I love using the custom made vLink Support Center add-in for Outlook. You can easily manage all your requests in one place. You can create request from email, book meetings, sending large files and log your work time in one place.Before we got the add-in all of the mail had to be created one by one, that took alot of time and effort, with the added risk of mistakes. The integration and accessibility of the software plugin makes my work so much easier dealing with all of the email and support cases that need to be dealt with everyday.

Lovísa FanneySenior - Support Technician

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Product News

Most Recent

V-Support Success

July 23, 2016     0    1510

Statistics from organizations using V-Support show increase in logging and increased for support services
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V-Support Release notes

Here you can view all the latest releases of V-Support.

Release Notes - Version 2.2.5

July 21, 2016    3736    3736 Bookmark  

​In this version a couple of bugs got killed off, and now we officially support Office 2016 and image processing got behind the scienec facelift.
All detailed are listed here below.

  • Bug
    • [OAFSCP-216] - Remote Support - missing contact information
    • [OAFSCP-217] - Contact key/Value changes in 8000 build
    • [OAFSCP-225] - Skin/Theme Issue could result in error on load
    • [OAFSCP-226] - Default Assign to Support Rep not working on drag drop to Request View
    • [OAFSCP-233] - Issue with Images when Email Client sending message does not close Image Tag
    • [OAFSCP-234] - Delete Time Entry not working
    • [OAFSCP-236] - Sorting and grouping for Account,Contact not working in Request View
  • Improvement
    • [OAFSCP-218] - ScreenConnect Properties Account Name
    • [OAFSCP-222] - Support for Office 2016 in installer
    • [OAFSCP-224] - Improved Image Processing
    • [OAFSCP-235] - When adding Time Entry Display Request Information
  • New Feature
    • [OAFSCP-223] - dkERP - Token Authentocation Support to replace User Pass
    • [OAFSCP-227] - Settings -> Auto assign to a Group

RELEASE NOTES - VERSION 2.2.2

July 21, 2016    1619    1619 Bookmark  

  • Bug
    • [OAFSCP-207] - After Product update Request View load twice the first time
    • [OAFSCP-209] - If Status change to nothing an object reference exception thrown 
  • Improvement
    • [OAFSCP-131] - Settings change notify Request View
    • [OAFSCP-204] - Get Support Center Version Number
    • [OAFSCP-205] - Display Support Center Version under Settings
    • [OAFSCP-210] - Display offline in request view nd remove list.
    • [OAFSCP-211] - Memory optimization
    • [OAFSCP-212] - dkERP automatic Project selection from TimeEntry
    • [OAFSCP-215] - PreProcess request do be deleted and support from Trash
  • New Feature
    • [OAFSCP-208] - Ability to Unassign in SCP version 8000+
    • [OAFSCP-213] - Trash Requests instead of Delete SCP:8000+
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Create Request

 July 22, 2016
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In this video you can see how V-Support can simplify your request creation.

Tags:Create Request Note Attachment Contact

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