V-Technician for Service Desk Plus

Service Desk in Outlook!

With the simplicity of V-Technician you can create requests directly with Outlook. you have the ability to mange and speed up the process of creating requests. Increase accuracy and the number of request that get logged to give you a more total overview of you organization and you technician workload.Technician can activate the product on multiple devices such as workstation, laptop and tablet.

  • Requerments:

    • Outlook 2010+
    • .NET 4.6.2
    • Service Desk Plus 9007
  • Integrations:

    LogMeIn RescueScreen ConnectTeam Viewer V-Cloud V-Files Plivo

What Client’s Say


Product News

Most Recent

SMS functionallity
Today we just released a new version of V-Technician that integrates with Plivo http://www.plivo.com This new feature allows you to send a SMS message to your requester and also the ability to automatically notify the requester when the request is set to the status closed.
Service Desk Plus Release 9212
On May 19 2016 ManageEngine released a new verion of their software Service Desk Plus that had negative result for other systems using their API´s to communicate
Read More »

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V-Technician Release Notes

Here you can see the release notes for V-Technician builds

Release 1.5.2

  • Bug
    • [OAFSDP-237] - Add line breaks before original content if no signature is used
    • [OAFSDP-265] - FIX image URL return from Service Desk to be Absolute
  • Improvement
    • [OAFSDP-198] - Request View Shortcut - Add "Delete" keyboard button to delete request(s)[OAFSDP-199] - Request View Shortcut - Insert Keyboard button to create new request
    • [OAFSDP-202] - Request View - Communication in thread for better user experiance
    • [OAFSDP-243] - Appent Content on Reply - Change From,To,CC,Send,Subject format
    • [OAFSDP-244] - Reply Windows set TOP Most
    • [OAFSDP-253] - Notify Request View about License update for faster load after activate
    • [OAFSDP-254] - Notify Request View about Configuration Changes for faster load time
  • New Feature
    • [OAFSDP-200] - Drag to Request View - if ALT key is pressed then request gets created and added to watch
    • [OAFSDP-236] - Option - Force Request Type
    • [OAFSDP-238] - OpManager Feature
    • [OAFSDP-239] - Display Active Alarms
    • [OAFSDP-240] - Clear Alarm
    • [OAFSDP-241] - Achnowlage Alarm
    • [OAFSDP-242] - Delete Alarm
    • [OAFSDP-246] - Search Active Alarms
    • [OAFSDP-245] - Action - Call Requester Phone/Mobile
    • [OAFSDP-255] - Screen Connect Integration
    • [OAFSDP-256] - Create an Screen Connect Extension for Interaction
    • [OAFSDP-257] - Configure Options for Sceen Connect
    • [OAFSDP-258] - Define Template to use to Reply with for connection information
    • [OAFSDP-259] - Define Parameters for Session Name
    • [OAFSDP-260] - Create Screen Connect Session
    • [OAFSDP-261] - Update Request to Link Session ID to identify Requests that had a remote session
    • [OAFSDP-262] - Define Additional Attributes on a Screen Connect Session to simplify Session Grouping
    • [OAFSDP-264] - Create Screen Connect Meeting
    • [OAFSDP-266] - Compatability with Outlook 2016 Preview

V-Technician Fast OverView

July 12, 2016
0    2022

ServiceDesk Plus Generate API key

July 12, 2016
0    2215

Request View Over View

July 12, 2016
0    1704

Drag and Drop

July 13, 2016
0    1683

Request View Layout

July 13, 2016
0    1699
Installation guideThis document contains installation instructionsDownload
User guideThis document conatains information related to usage,behavior and customizationDownload
Plivo GuideThis document conatains information related to Plivo and V-Technician settingsDownload