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SMS functionallity

Today we just released a new version of V-Technician that integrates with Plivo http://www.plivo.com
This new feature allows you to send a SMS message to your requester and also the ability to automatically notify the requester when the request is set to the status closed.
We have just started with the SMS functionality and you will be reviving more this year !
With the fantastic Plivo integration you have now the ability to communicate with the request VIA SMS that gives a more personalized experience and can also same time reaching the requester.
There is also the ability to automatically send a predefined template when the request is closed and this is very handy when for example an equipment like phone,computer has finished repairs the requester revives the SMS and can pick-up the device straight away.
All you need to do is sign up for a Plivo account http://www.plivo.com and subscribe to their services.
Get the AuthID and Token and you are all set to go !
Plivo also offers a trail where you can test the functionality but there is an extra step and that is you need to "sand box" (Register) a number that can revive a SMS.
That step is pretty straight forward, enter the phone number and you will get an SMS with a four digit code that you enter in the website.

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