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Service Desk Plus Release 9212

On the 25.requests from some of our customers who updated to this version of Service Desk started to arrive.
After diagnosing the issue the problem was clear that changes had been made with information revived from the API´s and work begun to implement the changes needed !

on the 26. ManageEngine released a new version 9213 that reverted the changes on customers were able to update Service Desk to get functionality back.

July 6, 2016 By Þorvaldur Hafdal Service Desk Plus SDP, Service Desk Plus, CRITICAL, API, ISSUE 0 Comment Read More >>

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  • New product in development Articled last year
    V-Cloud is in full development and is planned to be released in august.This product/service is intended to extend the functionality of our existing products and minimize the the total request size in Service Desk and Support Center by taking pictures/images that are embedded in an email and send it ...
  • New website for V-Link Articled last year
    As maybe some of you have noticed we have launched a new website that will have more content suited to your needs even though most of our projectsnever get a place on it because it is tailor made for some of our customers.But even if that is the case ...

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  • Service Desk Plus Release 9212 Articled last year

    On the 25.requests from some of our customers who updated to this version of Service Desk started to arrive.After diagnosing the issue the problem was clear that changes had been made with information revived from the API´s and work begun to implement the changes needed !on the 26. ManageEngine ...
  • New website for V-Link Articled last year

    As maybe some of you have noticed we have launched a new website that will have more content suited to your needs even though most of our projectsnever get a place on it because it is tailor made for some of our customers.But even if that is the case ...
  • New product in development Articled last year

    V-Cloud is in full development and is planned to be released in august.This product/service is intended to extend the functionality of our existing products and minimize the the total request size in Service Desk and Support Center by taking pictures/images that are embedded in an email and send it ...
Read More »

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  • New product in development Articled last year
    V-Cloud is in full development and is planned to be released in august.This product/service is intended to extend the functionality of our existing products and minimize the the total request size in Service Desk and Support Center by taking pictures/images that are embedded in an email and send it ...
  • New website for V-Link Articled last year
    As maybe some of you have noticed we have launched a new website that will have more content suited to your needs even though most of our projectsnever get a place on it because it is tailor made for some of our customers.But even if that is the case ...
  • Service Desk Plus Release 9212 Articled last year
    On the 25.requests from some of our customers who updated to this version of Service Desk started to arrive.After diagnosing the issue the problem was clear that changes had been made with information revived from the API´s and work begun to implement the changes needed !on the 26. ManageEngine ...
Read More »

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  • SMS functionallity Articled 12 months ago
    We have just started with the SMS functionality and you will be reviving more this year !With the fantastic Plivo integration you have now the ability to communicate with the request VIA SMS that gives a more personalized experience and can also same time reaching the requester.There is also ...
  • V-Support Success Articled last year
    We reached out to three customers using V-Support for the last three years and asked them to supply us with with information regarding how V-Support had helped with their supporting customers and how that reflected in the company. The result was very pleasant and showed the following Increase in request ...
  • Infrastructure Enhancement Articled last year
    For the last couple of months we at V-Link have been working hard replacing source systems and issue tracking softwarein the process we decided our first sprint should be enhancements with security as a guideline ! For example we have changed the following to use only secure communication TLS/SSL ...
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