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V-Link News

Access all the latest and greats new from the V-Link team.

V-Support Success

We reached out to three customers using V-Support for the last three years and asked them to supply us with with information regarding how V-Support had helped with their supporting customers and how that reflected in the company.

The result was very pleasant and showed the following

  • Increase in request logging by Mode (API = V-Support)
    • Company 1 : +13,3% (628 Request)
    • Company 2 : +8,2% (927 Request)
    • Company 3 : +10,6% (1049 Request)
  • Increase in service revenue
    • Company 1 : ~17%
    • Company 2 : ~10%
    • Company 3 : ~15%

Although the they where not willing to shared the amount that was increased we got the same anwser from all three companies that the return in investment was almost immediate and one company contact saied that V-Support helped utilize their employees better and they did not need to hire more employees at the same rate.

We would like to thank the three companies for sharing the information that confirms that we are on the right track and will be bringing you more features and functionallity that hopefully will increase these numbers.

If your company has been using V-Support for some time we would like to hear from you if you have the same excellent result or if we can help you in any way to achive them

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  • New product in development Articled last year
    V-Cloud is in full development and is planned to be released in august.This product/service is intended to extend the functionality of our existing products and minimize the the total request size in Service Desk and Support Center by taking pictures/images that are embedded in an email and send it ...
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Most Recent

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